Store Policies

Mystical Gaia’s Store Policies

Shipping policy:

Mystical Gaia’s processing window is 7-10 business days. You will receive an initial order confirmation and then a shipping confirmation when your order is scanned at the post office.

Return/exchange policy:

We do not offer returns or exchanges of products. If your product is damaged please contact mysticalgaiastore@gmail.com within 72 hours of delivery. Emails will need to include order number, a description of damage, and pictures to verify. If it is decided that your product is damaged, a refund or replacement will be sent at the discretion of the buyer. If your product is deemed to not be damaged (at the discretion of seller) you will not receive replacement or refund.

Lost or damaged package:

Orders that are marked delivered by the carrier are considered delivered. We cannot refund for lost, stolen, or damaged packages. You will need to contact the carrier to inquire about your missing package. Please double check your address before purchase. A package with an incorrect address may be returned to sender by carrier.

**International orders: when ordering from Mystical Gaia you accept that you may incur import taxes upon arrival to your post office. We will not refund for refusal of package due to these fees or for packages that are lost oversees. Many times packages take a month or more to arrive.**

International Shipments

Some of our store items ( example: Perfume etc) cannot be shipped via Australia Post as it falls under dangerous goods and therefore it is prohibited to shipped via air.

Artwork and Content

Content and images are under copyright. It is illegal to copy or use the images without permission. 

Handmade nature of items:

Please be aware that most items in our store are handmade. Due to this, products may slightly differ from each other.

By clicking "Buy" you are agreeing to these policies. You are also agreeing that you are the age of majority in your state of residence or have given permission to allow your minor dependents to use this site.

Our products aren’t intended to treat, cure or prevent any illnesses. Always consult a healthcare professional before consuming any herbal products especially if you’re pregnant or taking medication.

Any questions or concerns can be sent to mysticalgaiastore@gmail.com

Mystical Gaia